A decade ago, business communications meant office telephones. Today, it’s about bringing it all together. Fortress Network Solutions provides integrated Voice, Instant Messaging, Video, and Conferencing – using office phones, smart phones, tablets and computers - in a seamlessly unified platform. You can always be connected to your business wherever you need to be 24/7.
With Zultys, you can manage your phone system your way. The Zultys MX system can be deployed on-premises, virtually or is available as a hosted application. It’s built to scale, grow, and change as needed, so you can get the business communication solution you need today knowing that your investment is protected when needs change or technology advances.
Whether you are replacing an old phone system, moving or expanding offices, need to enable home, remote and mobile employees, or upgrade your contact center to increase productivity, Fortress Network Solutions and Zulty can help you connect all of your offices and people together in a seamless network, using desk phones, computers, or smart devices. Your employees can work, communicate and collaborate as a single integrated team to boost productivity and enhance the service provided to your customers.
INTEGRATED CALL CENTER
The Zultys Integrated Contact Center (ICC) intelligently processes incoming calls to a group of Supervisors & Agents based on administrator defined rules & real-time conditions. When there are more callers than available agents, ICC will either re-route callers or queue callers with customized in-queue messages and music that may be unique for each ICC group. Agents can be located anywhere in the world, allowing for true flexibility and around the clock coverage, without the need to relocate key talent.
Zultys is a leading developer and manufacturer of IP phone systems comprised of switches (PBX's), IP phones, smart phone apps, call center applications, and other unified communications components.
Polycom develops video, voice and content collaboration and communication technology.
Plantronics designs and manufactures lightweight headsets, mobile headsets, and personal speakerphones. They are an industry leader and are based in California.